CCTV - Security - Fire Alarms - Access Control - Construction and Electrical Installer

To provide a competitive price to everyone.
To install our systems to the highest standards.
To comply with all legislations and British / European Standards.
To work closely with our clients and create a hassle free experience.
To comply with all Health and Safety standards, and ensure that all our staff are fully trained.
To be prompt and on time with all our installations and services.

November 19th, 2011

CSUK Ltd secures contract with EcoTech UK Ltd to design and develop a software solution for the battery and materials handling industry. More information will be issued in early 2012

November 8th, 2011

CamStruct UK Ltd works with T&M Building Services Ltd to develop a new control centre at London Marylebone station for Chiltern Railways Ltd

Complaints Process:

We shall provide our customers with three primary methods to log a complaint with ourselves, the first shall be via E-mail to a registered E-mail Address, the second shall be in writing via the postal service and the final option shall be via telephone to our offices.

E-mail:

A complaint should be received by e-mail to the following E-mail Address: complaints@camstruct.co.uk this e-mail address is a designated E-mail account which is only used for the complaints process, E-Mails in which are received by this account are access able by Nick Down and Gillian Smith Only. Complainants should include the following items in their E-mail:

Name:
Contact Details.
Job Ref (if applicable)
Date / Time the reason for complaint occurred.
Person(s) involved.
Basis of the complaint
Expected resolution Time.

In Writing:

A complaint should be received by postal service and should be addressed to:

Complaints Department
CamStruct UK Ltd
82, Griffiths Drive
Wednesfield
Wolverhampton
WV11 2JW

Complainants should include the following items in their Letter:

Name:
Contact Details.
Job Ref (if applicable)
Date / Time the reason for complaint occurred.
Person(s) involved.
Basis of the complaint
Expected resolution Time.

By Telephone:

If the complainant wishes to complain via Telephone, then the number to Contact is 0845 680 9471, The complainant should ask to speak to either Gill Smith or Nick Down, the operator on the telephone will ask the following questions:

Name:
Contact Details.
Job Ref (if applicable)
Date / Time the reason for complaint occurred.
Person(s) involved.
Basis of the complaint
Expected resolution Time.

General:

The complainant will receive an acknowledgement of your complaint within 48 hours

Should the complainant lodge a complaint by any other means, this will not comply with our policy and will not be responded to.

We have a policy to respond to any complaint within seven days, the response will be in writing either by E-mail or by Postal Service.

Copies of customer complains will be held on file for a period of 2 years to allow inspection by our auditors.

If you are unhappy with the response you can object in writing to Mr. Nick Down (Director) at the above address.

Where a valid complaint is received we shall aim to offer a resolve within 7 working days, unless stated otherwise.

Our full terms and conditions of sale can be found on our website: http://www.camstruct.co.uk

As well as our standard services we are also please to be able to offer other services and solutions in which you may require, a full range of such services can be found by clicking below but her are just a couple more for to select from.

Our Complete design and build services offer us the ability to design, develop and hand over a construction project spanning a huge array, from small projects to £2m commercial construction developments. Our architects, quantity surveyors, construction teams, M&E installation teams and support staff can provide a one stop complete solution from design right through to completion and hand over.